New Hours Due to COVID-19


August 4, 2020

To Our Valued Patients and Customers,

We hope that good health remains with you and your family during these times. While many things have changed, one thing remains the same: our commitment to you, your health, and your safety.

Our locations are open for new sales by appointment only, as well as for repairs and servicing. Please call during business hours to book an appointment. We thank you in advance for your patience, as appointment times and options will be limited in order to allow for social distancing between patients as well as to allow adequate time to sanitize frames and work stations. We are striving to safely increase our availability while prioritizing the health and safety of both our patients and staff.

For the month of August, our revised hours at all locations are as follows:


Monday 10:00AM – 3:00PM Sales by appointment only
Tuesday 10:00AM – 3:00PM Repairs and servicing only
Wednesday 10:00AM – 3:00PM Sales by appointment only
Thursday 10:00AM – 3:00PM Repairs and servicing only
Friday 10:00AM – 3:00PM Sales by appointment only

You may notice some changes to our stores the next time you come in.  These changes have been made to protect our patients and staff, in accordance with the guidelines set out by the Ontario Ministry of Health and the College of Opticians of Ontario.  You will be asked a set of screening questions when booking an appointment, and again when you come into the office.  The results of this questionnaire may require your appointment to be rescheduled.  You will also be asked to use hand sanitizer when entering and exiting the store. Sanitizer will also be readily available throughout the store.

Due to the nature of the exceedingly close contact required to measure and to fit glasses, we ask that you wear a mask during the duration of your visit.  Our opticians will also be wearing appropriate personal protective equipment as recommended by the Ministry of Health, including masks, face shields, and gloves.  We also ask that you do not bring any additional family members or friends with you for your appointment, with the exception of one parent or guardian for children under 18 years of age, or other essential visitors.

If you have any questions or concerns, please email us at oco@opticalclearanceoutlet.ca.

Thank you for your patience and continued support during these difficult times.  Please continue to check our website and Facebook page for any new information and updates.

Please stay safe and healthy!